Appointments and complimentary consultations for new and existing clients are accepted and conducted by phone - 919.228.9559 (Please refrain from SMS, Texting, or Emails). We may be serving a client when you call, so please leave a brief message with a callback number and we will attempt to contact you during our business hours.

Before scheduling your appointment (the recipient of services), we must ask and understand your goals, desires, hopes, and expectations for massage or Manual Lymphatic Drainage (MLD) therapy needs.

Medical massage is focused on evidence-based outcomes—like reducing pain, swelling, or post-op complications. It’s often prescribed or recommended by a physician and is customized for specific conditions.

Yes. While we welcome referrals from healthcare providers, you don’t need one to book an appointment unless we request during your phone consultation or at your initial visit and assessment.

No. It’s a gentle, rhythmic technique designed to stimulate lymph flow, often described as relaxing and soothing.

When you first call to make your appointment, it’s important to explain exactly what you’d like to work on. Talk to us about what your specific needs are. For example, why did your doctor recommend you have a therapeutic massage or Manual Lymphatic Drainage therapy? What are the areas of concern, and why or how did it happen?

The more information you provide, the better! If we are unfamiliar with your issues, you may be referred to other specialists in the area who can better serve your specific needs.

With your goals in mind, your therapist at Wake Medical Massage, LLC will customize your massage or MLD therapy treatment to best fit your needs, depending on the areas of issue. Instead of a whole-body treatment, a therapeutic massage or MLD session tends to focus on your targeted area of concern for an extended period.

A therapeutic massage or Manual Lymphatic Drainage can greatly benefit your overall well-being! Focused massage/MLD techniques can help decrease pain, soreness, scars, and stiffness, make it easier to move and function more normally, and may help you heal better from a variety of medical concerns. If it’s an option in your treatment, the outcomes can be very positive.

In North Carolina, massage licensure (LMBT) alone does not indicate competency in Manual Lymph Drainage (MLD)—the cornerstone of Complete Decongestive Therapy (CDT). Proper MLD application for oncology, orthopedic, and cosmetic surgery patients requires advanced training through a LANA-recognized program (Vodder Technique or equivalent).

Therapists who meet these standards hold the Certified Manual Lymph Drainage Therapist (CMLDT) credential. These practitioners are qualified to manage

• Post-plastic surgery swelling and fibrosis
• Secondary lymphedema
• And treatment side effects in oncology care.

Wake Medical Massage therapists are LMBT and CMLDT-certified, with additional training in Advanced MLD for post-plastic surgery management. Credentials are visibly displayed, and pre-treatment consultation is encouraged for patient safety and continuity of care.

Please Note: We do NOT bill health insurance

Payment in full is required at the time of service. A transaction receipt will be provided for your records. Please note that we do not accept or contract with any insurance carriers. As a result, our services are not covered by insurance at the time they are rendered. We also do not participate in Medicare or Medicaid programs.

A $3 surcharge Fee (per session) will be added for all card payments. We are not accepting checks. We accept cash, debit/credit cards, HSA/FSA, Apple Pay and Google Pay. We do NOT accept PayPal, Venmo or Zelle.

If you cannot keep your appointment, call us 24 hours prior. Late cancellations or no-shows are charged the full amount

IF YOU ARRIVE LATE (FOR ANY REASON), YOUR TIME WILL BE DEDUCTED FROM YOUR SESSION

We adhere to HIPAA-informed privacy and confidentiality standards and take client privacy seriously. A visitor may escort the client to our practice. Please note that only the recipient of our service is allowed to be in the treatment room, except if the client is a minor (under the age of 18) and is accompanied by a parent or a legal guardian. Please let us know if you have any questions on this matter.

No. Massage therapy is not a replacement for medical care. It complements your healthcare provider’s treatment.

Here are good reads and everything you want to know about HIPAA 

For safety and privacy reasons, children under 12 who are not receiving services may not enter the practice. No children under the age of 18 will be able to receive any service without the express written consent of their parent or guardian. For children 18 and under receiving our services, a parent or guardian MUST remain in the treatment room, and for all minor children, the parent must remain on the premises during services.

No. Our practice is in a commercial, two-story building complex with stairs leading to the second floor. The massage table is the traditional style with no hydraulic lift.

We may require a physician/healthcare provider's permission/referral for treatment (from a USA Board Certified practicing in the USA). Call us for more information.

Please bring loose shorts and a sports bra or tank top.

Yes. It is best to remove all jewelry for effective treatment. Wake Medical Massage, LLC accepts no responsibility for any loss or damage to any personal belongings, so kindly secure all your belongings.

Most massage and bodywork techniques are traditionally performed with the client unclothed; however, you may decide what amount of clothing you prefer to wear for your comfort. Draping is required. You will be properly draped or covered with a sheet and only the area being worked on will be exposed.

No. The practitioner will leave the room.

You and the therapist will discuss the desired outcome of your session during the initial intake. This will determine which specific area/part of your body requires massage. At Wake Medical Massage, LLC, we focus on a specific area and associated muscle group to help relieve your condition, pain, soreness, stiffness or swelling on your back, arms, legs, feet, hands, head, neck, shoulders, and abdomen and NOT provide a full-body massage. Females' breasts are always covered during abdominal work. 

It may range from gentle to firm depending on your needs. Communication is essential for effective treatment.

Relax and communicate any discomfort or preferences. 

Most people feel relaxed and experience relief from pain or tension. Results may vary from person to person.

Massage and bodywork may help with muscular tension and pain, support circulation, support joint flexibility, promote a sense of relaxation and well-being, and may aid in comfort, sleep, or stress relief.

This varies by condition and response to treatment.

Certain medical conditions may prevent treatment. Consultation required.

If you have any procedure/surgery/treatment done outside of the USA we may require you to get a referral/permission for massage or MLD treatment from a USA Board-Certified Plastic Surgeon M.D.

At Wake Medical Massage, LLC, we understand that many clients use online resources or AI tools to learn more about massage therapy, post-surgical recovery, or lymphatic care. We appreciate your interest and encourage open dialogue about your health goals.

While we welcome any information you’d like to share, all treatments are performed based on a professional assessment and within the medically informed scope of licensed massage therapy. Sessions are customized using evidence-based methods such as Medical Massage, Manual Lymph Drainage (Vodder Technique), Myofascial Release, CranioSacral, and Post-Operative Care protocols.

For safety and best outcomes, we do not follow or replicate treatment plans generated by AI or non-clinical sources. Our priority is always to provide safe, effective, and individualized care guided by professional standards and collaboration with healthcare providers.